Few Moves

Total breach of contract. They damaged almost everything they moved in some way and lost items- like the hardware to a bed, and left items behind. They did not protect walls and doorways so put a hole in a wall and took the paint and plaster off of corners. Boxes clearly marked "Fragile" were underneath 2 boxes labeled "Books". My leaf blower was stuffed inside of my couch under the cushions. My nightstand was dropped onto the pavement face first in front of me, yet they claimed there was no damage! They did not reassemble items they disassembled (two beds). They strung me along for 6 weeks without a bed. I slept on an air matress wedged next to my front door for 6 weeks. I had to hire someone else to assemble the bed after I realized they were never coming back. They made promises to return but cut off all communication, electronic and certified letters. They refused to allow me to see the inventory list and also refused to give me claim forms to claim all of the damage, after I paid for the enhanced insurance. It took an entire month for the Raleigh office to notify the Wilmington General Manager that there was a problem. It took a week for both offices to stop all communications with me. Two months later and I still have no resolution,noinventorylistandnoclaimforms.

There are no exaggerations in this review. I have pictures of everything and all the correspondence. There is much more, but limited space. Unfortunately there is no way to give negative stars.

Move size: 4 Bedroom Home Service cost: $6171

My wife and I hired Few Moves move our 5 bedroom house into their storage facility for 3 months then move our stuff out of storage into our new home.

My concerns started during the move out from our old home. The crew was friendly but slow and there was a significant amount of standing around (I called the supervisor after a couple hours of this and he said he'd address it). In the end they overshot the move out estimate by nearly 5 hours. The cost different was significant compared to what I was quoted as these guys are working by the hour. We were told that we'd make up for some of that by getting a discount on our storage fees which seemed reasonable.

When our new home was ready, we call to schedule them to move our items out of Few Moves storage facility into our new home. As they started unloading the vehicle they guys, a totally different crew than had loaded us up during the move out, started apologizing for the state of the items. They had documented damage in several items before they loaded them up into the truck. I expect some damage during a moving process but the damage I saw was beyond your typical bumps and scratches. The damage rendered many items unusable, tables with legs completely broken off, file cabinets crushed in so badly the drawers no longer functioned, washer and dryer pedestals damaged to the point they couldn't hold the washer and dryer, and to top it all off the dining room hutch and table had extensive damage all over the sides and edges. They had obviously been drug across the warehouse floor at some point getting into/or during storage. These were just a few of the items, too many others to list. The dining table and hutch set alone was over $1300 to repair due to the extensive damage.

After both trucks had been emptied we started notices significant pieces were still missing (our master bed frame, office chairs, an 8 foot bench, and a table, 10 glass shelves). It took several days of them searching their storage facility to locate several of the items, in addition to *many* emails and phones calls and then finally we physically went to the site to see this disorganized disaster for ourselves. The glass shelves that were missing, they finally admitted had been broken during storage but hadn't bothered to tell us because nobody wanted to 'fess up to it.

Back to the moving day, throughout the day items that we didn't recognize started showing up as they unloaded the truck. A chair that didn't belong to us, two large carpet rugs, and other misc items. I send those items back and it started painting a very concerning picture of this company. It certainly didn't give us any confidence in their ability to securely store and return my items. Who knows what items of mine were delivered to someone else's home!!??

After a long day disappointing day, the trucks were finally unloaded. I called Matt, the General Manager of Few Moves in Raleigh and explained my many concerns, I was told they'd make everything right. I just needed to sign the bill of lading so they could send the team home and we'd work through insurance and whatever was needed to "make it right".

That's why a discerning home owner like myself purchases moving insurance to account for the unexpected. Even after research and referrals, stuff happen during a move right? That would solve all the problems and after some paper work this would be a bad memory but we'd recover the lost items and would be compensated for the items that were severely damaged. We just had to document the items missing or broken we were told and Matt would submit a claim. Well, this is when the real fun in the story started. I have a documented email trail, cataloging ever phone call and voice mail I left over the next days and WEEKS. After over a month and a half (yes, you read that right) of non-responsiveness emails, phone calls, calling our sales rep that I dealt with originally that Matt finally got back to me with the response that they hadn't charged me correctly initially and would need another one thousand plus dollars to full fund the insurance claim.

I informed Matt that I was very disappointed with this response given the numerous issues we had with Few Move. The issues that started all the way back with a slow move out, to the disaster of a storage facility, and finally the damaged, missing, and extra items we received during move in. I expected a better business and haven't see it. I can't recommend anyone go with Few Moves.

I've attempted to follow-up with Matt many times now since our last exchange over two months ago and I haven't received any response. Few Moves has gone silent and I've been left "holding the bag" with several thousand dollars in missing and damage goods. Not the move I was expecting and not the move I paid for. I'm not looking to get rich on the situation, I just want some compensation to help cover a portion of damage caused by the disaster of a move that was executed by Few Moves.

Move size: 4+ Bedroom Home Service cost: $4585

Let's start off with the young lady who picked up the phone. She was an absolute life saver. A true professional with a heart of gold. We were in such a tight spot. It all started with the budget truck that we rented that wasn't available for the day of pickup. It was the last day of the month and we had to be out the next day. She coordinated the plan on the spot. Her and her team figured out a way to get all of our stuff from our house into their storage and await the future move. My husband worked for one of the most elite moving companies in the country when he was younger, and he was absolutely blown away by the crew that showed up to pack the truck. They were so attentive kind and understanding of our situation. They told us everything was going to be all right and had great conversations during the move. They were so meticulously careful with all of our items and packed the truck gently. It would take me all day for all the great things I'd love to say about this company and the people that work with them. I don't think I've ever had such a great experience in any type of service Ive received. Please if you're planning on moving there is no other option then a few moves. This company is a blessing to anyone that comes their way.

Move size: 3 Bedroom Home Service cost: $2800

I had an absolutely excellent experience with Few Moves. Ryan expertly guided me through the process and Sebastian, Sean & Durwin packed me up with the utmost care & moved me.

They were extremely professional, very personable & friendly & made what was for me quite a stressful situation much less so because they were so calm, confident & reassuring. They patiently understood when I asked them to move a piece of furniture from this wall to, maybe it would look better on the other wall.

Moving from a home that I had lived in for 16 years was a lot. Few Moves made it as easy as it was ever possible of being. For that, I thank them and if I ever have to move again Few Moves is the 1st company I would call.

Few Moves is also a very good value for the service that you receive.

Move size: 2 Bedroom Home Service cost: $3000